Casey Recreation & Aquatic Centre (RACE)

“I just want to sincerely thank all of the staff at Casey Race for the incredible support they gave my daughter and our family today. My daughter experienced an epileptic seizure while we were at the swimming pool, which was an extremely frightening situation for us. The staff responded immediately with such professionalism, calmness, and care. They were beyond helpful and handled everything so confidently, which made a very scary moment feel much more manageable. What meant so much to me was that they didn’t just look after my daughter, they looked after me too. They made sure I was okay, supported me emotionally, and helped my family through the situation with kindness and reassurance. You could truly see the compassion in the way they do their jobs. I am so grateful for the way they handled everything. They were absolutely amazing, and I will never forget the care they showed us today. Thank you, Casey Race, for having such wonderful people on your team.”

“Pool facilities are good. Any chance of some maintenance being done in the bathrooms? Shower chairs broken in the accessible showers, soap dispensers empty in the showers, accessible toilet in the men's changeroom has the toilet paper dispenser missing so the toilet paper is wet and often unusable. Lack of maintenance was the reason I stopped my membership. The amount you charge people monthly one would expect a better standard of maintenance.”

“Has gone downhill very fast on the last 2 years. The place is DIRTY. Mould growing everywhere. The sink in the family change room was blocked and filled with puke. Clumps of hair everywhere. The shower heads throughout the place either trickle or spray onto the roof as they are built up with calcium. The gym has that many cobwebs everywhere. The equipment is falling apart with duct tape holding it all together and machines are just filthy. Never any soap in the gym showers. The whole place needs an overhaul. For the price we all pay as members the council should have plenty to clean and fix the place up a bit. This is our areas premier aquatic centre. It’s hasn’t been looking like that in ages. Very disappointing. Have brought this up with management and nothing ever changes. You need to do better for the community.”

“We go to the hydro pool every week It’s a shame people have no respect to others and or property The ladies bathroom is always dirty and smells. This is not the first time I have mentioned it to the staff I suggest to have a cleaner come through more than once a day.”