Privacy Policy

Last updated: 12 March 2026

1. About Us

Family Action Pty Ltd ACN 613 912 191 ATF The Family Action Trust (“Family Action”, “we”, “us”, “our”) operates the website familyaction.com.au (the “Site”). We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Our registered office is Office 4217, Ground Floor, 470 St Kilda Rd, Melbourne VIC 3004. For privacy enquiries, contact us at privacy@familyaction.com.au.

2. Information We Collect

We may collect the following types of information:

2.1 Information you provide

  • Name, email address and other contact details if you create an account, subscribe to our newsletter, or contact us directly.
  • Any feedback, reviews or other content you submit through the Site.

2.2 Information collected automatically

  • Usage data — pages visited, time on site, referring URL, search queries, clicks and scrolls. Collected via Google Analytics 4.
  • Device and browser data — IP address (anonymised), browser type, operating system, screen resolution and language preference.
  • Location data — approximate location derived from your IP address. If you use the “near me” feature, precise location is collected only with your explicit browser permission and is not stored on our servers.
  • Cookies and similar technologies — see Section 5 below.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain and improve the Site and its features.
  • Personalise your experience, including showing relevant activities and venues.
  • Respond to your enquiries and provide customer support.
  • Send you updates, newsletters or promotional material (only with your consent; you can unsubscribe at any time).
  • Analyse usage trends to improve our content and services.
  • Display relevant advertisements (see Section 6).
  • Comply with legal obligations and protect our rights.

4. Third-Party Services

We use the following third-party services that may collect or process data on our behalf:

  • Google Analytics 4 — website analytics. Google may process data outside Australia. See Google’s Privacy Policy.
  • Google Places API — venue information, ratings, photos and business details displayed on the Site are sourced from Google.
  • Vercel — website hosting and content delivery.
  • Amazon Web Services (AWS) — image storage and delivery via Amazon S3 and CloudFront.

We take reasonable steps to ensure third-party providers handle personal information consistently with the APPs. Where data is transferred overseas, we ensure appropriate safeguards are in place.

5. Cookies

The Site uses cookies and similar technologies for the following purposes:

  • Essential cookies — required for the Site to function (e.g. session management).
  • Analytics cookies — Google Analytics uses cookies to understand how visitors interact with the Site. These cookies collect information in an anonymised form.
  • Advertising cookies — we may use cookies from advertising partners to show you relevant ads and measure ad performance.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site.

6. Advertising

The Site may display advertisements from third-party advertising networks. These networks may use cookies, web beacons or similar technologies to collect information about your visits to the Site and other websites in order to serve relevant advertisements. We do not provide personally identifiable information to advertisers. You can opt out of personalised advertising by visiting Google Ads Settings or Your Online Choices.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our Site is served over HTTPS and data at rest is encrypted. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Analytics data is retained for up to 14 months. If you request deletion of your account or personal data, we will comply within 30 days.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or outdated information.
  • Request deletion of your personal information.
  • Opt out of marketing communications at any time.
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise any of these rights, contact us at privacy@familyaction.com.au.

10. Children’s Privacy

The Site is intended for use by parents, guardians and caregivers. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically. Continued use of the Site after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, contact us at:

Family Action Pty Ltd
Office 4217, Ground Floor
470 St Kilda Rd
Melbourne VIC 3004
privacy@familyaction.com.au